Kate Matthews is a Travel Counsellor. She helps to find that perfect tailor-made holiday to suit your specific needs and requirements through her concierge-style travel service. Kate explains how a Travel Counsellor works.

What does a Travel Counsellor do? I offer a personal concierge-style travel service, tailor-making holidays to destinations all over the world based on your individual requirements. As well as booking your flights, transfers and hotels, I can also book your travel insurance, airport car parking and airport lounge to get your holiday off to a stress-free start! I am also able to arrange your car hire abroad and organise day trips in resort that offer authentic experiences to make your trip truly memorable. Just think of me as your personal travel concierge!

What type of holidays do you offer?
I can arrange all types of breaks. You name it and I can make it happen: luxury holidays, wellness retreats, weddings and honeymoons, city breaks, sea and river cruises, ski vacations, Santa breaks, family holidays, villas, safari, great rail journeys, sporting holidays, even private jets all over the world! Staycations are possible too – I can organise UK-based holidays including cottages and lodges.

Why should I book through you as opposed to booking myself online?
Because with me, it’s personal. I take the time to get to know you so I can tailor your perfect holiday and I provide a service that you just don’t get online. I’m available to meet in person to discuss your holiday or over the phone at a time that suits you. I always go the extra mile and ensure all your requirements are handled professionally and efficiently with lots of personal touches thrown in along the way. I provide destination guides, pre-book your airline seats, input all your details to the airline and even write your luggage labels. If you’re local, I can also hand-deliver your tickets! I’ll arrange for special added treats if you’re celebrating a special occasion. The whole package is taken care of and I am there for you when you need me, even when you are abroad. Most importantly, I offer 100% financial protection on every aspect of your holiday so you’re in safe hands.

How did you get into travel?
For as long as I can remember, I have always had a passion for travel. I grew up in Biggin Hill before going off to university to study Management & Tourism. After graduating, I set about exploring the world and ventured to Australia then South East Asia with a couple of friends, where we spent 18 months discovering and exploring new places.

Upon my return, I was passionate about sharing my experiences and ended up working for a high street travel agent in the West End, which I loved. It enabled me to pass on my love of travel to my clients whilst speaking about my own personal experiences. I also got to travel further on educational trips.